HG 1-on-1, Career, Creator, and Family sessions can be rescheduled or canceled with 24 hours notice. A session is considered missed with no refunds if:

• You fail to reschedule or cancel outside the 24 hour period before your next session’s start time
• You are more than 15 minutes late.

HG Groups involve coordination between many people, and thus sessions cannot be rescheduled or skipped for individual group members. Any unattended group sessions will be considered missed with no refund, unless the reschedule/skip is agreed upon by the whole group/coach.

If you feel you’ve met your goals or would like to drop coaching early, we will refund 100% of sessions that you paid for but didn’t use. Your refund will be credited back to your original form of payment. Refunds take 5 - 7 business days to be processed. Past or missed sessions are nonrefundable. Contact information for initializing a cancellation can be found on the Coaching Discord server #faq channel or on your platform Profile page.

Our Subsidy Fund is in place to provide subsidized or free coaching to those who may find coaching useful but may not be able to afford it due to their personal or their country's economic situation. Our ethos is that we want to best support you now so in the future you're able to better support yourself and possibly others.

Healthy Gamer contributes 10% of our corporate partnerships to the Subsidy Fund and it is also provided by sponsors on a first come, first serve basis. We have started making these funds publicly available and you can follow this link to apply for the Subsidy Fund.