What is the cancellation policy?
Personal coaching meetings can be rescheduled or cancelled with 24 hours notice. A session is considered missed with no refunds if:
you fail to reschedule or cancel outside the 24 hour period before your next session’s start time
you are more than 15 minutes late
Group coaching involves coordination between many people and thus meetings cannot be rescheduled or skipped and refunded.
If coaching isn't working out for you, we will refund 100% of sessions that you had paid for but not used. Your refund will be credited back to your original form of payment. Refunds take 5 - 7 business days to be processed. Past sessions or missed sessions are nonrefundable.
Subsidy funds coming soon!
Our Subsidy Fund is in place to provide subsidized or free coaching to those who may find coaching useful but may not be able to afford it due to their personal or their country's economic situation. Our ethos is that we want to best support you now so in the future you're able to better support yourself and possibly others.
Healthy Gamer contributes 10% of our corporate partnerships to the Subsidy Fund and it is also provided by sponsors on a first come, first serve basis. We have started making these funds publicly available and you can apply for the Subsidy Fund here.